Last Updated: November 6, 2024
We prioritize your privacy and are dedicated to its protection. This Privacy Policy provides an overview of how we collect, use, disclose, transfer, store, and secure personal data through our products and services. It also outlines the options available to you regarding your data.
This Privacy Policy explains the types of data we gather through our Service, as well as the means by which we use, share, and safeguard this data. Your choices regarding data collection and usage are also detailed here.
MONA operates under DynApps Bilisim Hizmetleri ve Ticaret Limited Sirketi. DynApps Bilisim Hizmetleri ve Ticaret Limited Sirketi ("DynApps Bilisim Hizmetleri ve Ticaret Limited Sirketi," "Mona," "Dynapps", “monaforfamily.com,” "we," "us," "our," "company") provides this application and related features (collectively referred to as the “Service” or “Services”) subject to this Privacy Policy (hereinafter referred to as the “Policy” or “Agreement”). This Agreement applies to all individuals who visit, use, or access the Service (“Users”). By using or accessing the Services, you acknowledge that you have read, understood, and agreed to comply with this Agreement's terms. If you are utilizing the Services on behalf of another individual or as a representative or consultant for a third party, you represent and warrant that you possess the necessary authority to act on behalf of and legally bind that individual or entity to these Terms.
It is crucial that you review and understand this Policy before accessing or utilizing our Products and/or Services.
I. INFORMATION WE COLLECT
II. METHODS OF DATA COLLECTION
III. USAGE OF YOUR INFORMATION
IV. DATA PROCESSING ON YOUR BEHALF
V. PROTECTION OF YOUR INFORMATION
VI. ACCESS TO AND CONTROL OVER YOUR INFORMATION
VII. CONSENT
VIII. EXTERNAL LINKS TO OTHER WEBSITES AND SERVICES
IX. OUR POLICY REGARDING CHILDREN
X. REVISIONS TO THIS PRIVACY POLICY
XI. CONTACT INFORMATION FOR INQUIRIES OR CONCERNS
The information Mona collects is contingent upon the specific Products or Services you engage with and the manner of your interaction with them. Failure to supply necessary information upon request may inhibit your ability to fully utilize our Products and/or Services.
A. Information Collected During Use of Our Products and Services
Data gathered may vary depending on your use of the Services or the Site, including but not limited to the following:
Our application may interact with social networks during usage of particular features. While no data is shared with these social networks, interaction is required for certain application functions.
B. Information Provided by External Sources
We may also obtain information about you through third-party sources, including services connected to your Mona account, or from other third-party organizations to enhance your experience. For instance, we allow Google Analytics to place cookies on our Site, facilitating better insights into usage and user demographics, as well as relevant advertising. Third parties may gather details about a user’s online activities across various websites. For additional information on the data collected, please see the privacy policies of the respective third-party providers:
We use cookies and similar technology to collect aggregate (non-personal) information about Site usage by all of our visitors and to help us remember you and your preferences when you revisit the Site. These cookies may stay on your browser into the future until they expire or you delete them. We also use technology to remember your purchase selections in your shopping cart. These cookies usually are erased when you close your browser window. Further general information about cookies and how they work is available at www.allaboutcookies.org.
We use these Tracking Technologies to collect usage and device information, such as:
We also use Analytics, Advertising, and Anti-Fraud technologies in our Products and Services. These technologies may utilize the same cookies or similar mechanisms as further described below.
A. Cookies and Similar Technologies
Cookies are pieces of code that allow for personalization of our website experience by saving your information such as user ID and other preferences – if your browser is set to accept cookies. A cookie is a small data file that we transfer to your device’s hard disk for record-keeping purposes.
Web beacons are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the member’s device, web beacons are typically embedded invisibly on web pages (or in an email).
B. Analytics and Advertising Technologies
We may collect analytics data, or use third-party analytics tools such as Google Analytics, which may use Tracking Technologies, to help us measure traffic and usage trends for our websites, Products and Services. They types of data that analytics technologies may capture are as follows:
Your data may be utilized to improve, maintain, and enhance our Products and Services. We may also retain your data beyond the duration necessary to deliver our Products and Services if required for legal or other legitimate purposes.
A. Registration Data
We process Registration Data to facilitate communications, provide support, and manage your account and use of our Services. This data may be used to deliver updates, offers, or service notifications, as per the Terms of Service.
B. Covered Account Data
Authorized Users may access and review Covered Account Data for notifications and reports. Access to this data can be requested through our support team at mona@troophy.zendesk.com.
C. Information Sharing
We treat your data confidentially, complying with applicable legal regulations. Data may be shared with unaffiliated third parties when required by law or to provide Services. We will not sell or publicly display your data.
D. Marketing Communications
By registering, you consent to receive communications regarding Services. Opt-out instructions are provided by contacting us at mona@troophy.zendesk.com.
A. User Data
Upon your registration for, and deployment of, the MONA Services, we start collecting Data from the devices and applications associated with the Covered Account(s), which may include personal data relating to you, to your Covered Accounts or to third parties, including information about your devices used by Covered Accounts, websites and applications that your Covered Accounts use, and contacts, connections, payments, messages and other communications, posted and received by your Covered Accounts (collectively, “User Data”). In accordance with applicable privacy law, to the extent that it applies to the Services, you and your Dependents are the respective Data Controllers (or the Responsible Party/ies) of this User Data and you appoint us as a Data Processor of such User Data for the purpose of providing our Services. User Data is not our property or under our control and is only monitored by us for purposes of providing the Services. Any User Data that combines personally identifiable information with non-personally identifiable information will be treated as personally identifiable information. We will take reasonably appropriate steps to maintain the accuracy of any User Data we collect.
B. Your use of User Data
As Data Controller, you warrant that you have the appropriate authority to collect and process the User Data and you agree to (i) process and use the User Data in accordance with this Privacy Policy, the applicable Terms of Service and applicable law (including any laws in the country where you reside or make beneficial use of the Service). You will not submit to the Services any personal data relating to any individual that has not authorized such processing. You will protect the confidentiality of any accessible User Data and prevent access by or disclosure to any unauthorized third person. You will inform us within 24 hours about any problem arising in relation with management of your MONA account and/or User Data. You and your Users will be responsible for any illegal use of other person’s data (personal or not) through the Services, including any use contrary to applicable data protection laws and/or in violation this Privacy Policy (including the Federal Family Educational Rights and Privacy Act of 1974 (“FERPA”) and/or in violation this Privacy Policy. The parties acknowledge that (a) User Data may include personally identifiable information from education records that are subject to FERPA ("FERPA Records"); and (b) to the extent that User Data in our possession, custody or control includes FERPA Records, we will be considered a "School Official" (as that term is used in FERPA and its implementing regulations) and will comply with FERPA. We will not disclose FERPA Records as “Directory Information” under FERPA.
C. Service Configuration
The Services provide online monitoring services for Covered Accounts as described in this Privacy Policy and the applicable Terms of Service. As part of the same, significant amounts of User Data may be collected and transmitted by the Services to MONA. You are responsible for setting the configuration of the Services that (i) controls the supervision and monitoring of activities, and (ii) determines the personal data to be monitored and collected. The setting of those configurations constitutes instructions by you for us to process User Data on your behalf as necessary to provide you the Services. The level and degree of such surveillance and monitoring is entirely under your control and we will not be liable for any such configuration and control carried out by you. All such User Data will be under your responsibility, with MONA as data processor in accordance with this Privacy Policy.
D. Data Processor Obligations
To the extent that we are a Data Processor on your behalf, we shall (a) implement appropriate technical and organizational measures to safeguard any User Data against any unauthorized or unlawful access, loss, destruction, theft, use or disclosure; (b) limit access to User Data only to those employees who need to know it to enable us to perform the Services; (c) only process the User Data as specified by this Privacy Policy and in accordance with your instructions, and (d) will not use the User Data for any purposes other than those related to the performance of the Services or pursuant to your written instructions. Upon the expiry or termination of this Agreement by way of de-registration, or upon your request, we will cease any and all use of the User Data and will destroy it. Other than as described in this Privacy Policy or the applicable Terms of Service, we will not disclose User Data to any third party without your prior written consent or pursuant to court or administrative order.
E. Subcontracting
As a Data Processor we may provide access to any User Data to a subcontractor processor if we reasonably consider such access and processing necessary to the performance of the Services. In the event of such access and by a subcontractor or any other third-party, before the access takes place, we shall ensure that an agreement with the third party is in place which is sufficient to require it to treat personal data in accordance with the applicable provisions of this Privacy Policy. In particular, you authorize us to subcontract to the third parties mentioned in the following section on international transfers.
F. Data removal
We generally retain your User Data on an identifiable basis for 30 days, after which it is deleted. We may retain portions of your User Data indefinitely as needed for the purpose of providing reports to you concerning your Covered Account(s). If you wish to remove all the User Data in your ‘Mona’ app;
Click "Settings",
Click "Delete all my data"
Confirm.
We will delete;
Phone Number
Contacts
In App Actions
Search History
Crash Logs
Diagnostics
Device ID
Or please copy your UUID from settings, uninstall ‘Mona’ from your devices, and send an email to mona@troophy.zendesk.com. Once we confirm, we will immediately remove all of your Data from our active systems and back-ups within fifteen (15) days from confirmation of identity (except as indicated below). Each Covered Account’s User Data is controlled by the Covered Account and/or you as a Data Controller. We do not control any User Data and can not and will not provide access in response to any Covered Account’s request to review or correct errors in his/her User Data. We will forward any such requests received by us to you and you will be responsible for responding to any such requests.
G. Warranties
You, as the party responsible for User Data that we process on your behalf as Data Processor for the provision of the Services, represent and warrant to us that:
H. Indemnity
You agree to indemnify and keep us harmless from all claims, damages and losses we may suffer relating to or arising out of the processing of User Data and other third party personal data submitted to our systems during the course of your use and our provision of the Services.
We implement security measures to protect your data from unauthorized access, alteration, or misuse. However, as with all technology, absolute security cannot be guaranteed. In the event of a breach, we will notify you promptly.
You have the right to access, amend, or delete your data. You can modify your information through the Settings page or by contacting us. Promotional emails can be opted out through the provided unsubscribe link.
By registering for the Services and creating an account, you declare to have read and accepted the terms of this Privacy Policy. Without prejudice to the generality of the foregoing, you expressly and unequivocally consent to.
We may permit others to link to this Site or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. Please read their privacy policies before submitting information.
The Site and Services are designed to be a tool for parents and others to use to facilitate safe online interactions for Dependents. Only those over the age of 18, may subscribe to our Services. This Site is not designed nor intended to be attractive to children under the age of 13. While our Services include analysis of online interactions by children, we do not knowingly collect data from children under the age of 13 without first receiving verified consent. If you are under 13 please do not submit any information to us.
As we grow and change we may amend this Privacy Policy. The Policy in effect at the time you use the Site governs how we may use your information. If we make material changes we will post the revised Policy and the revised effective date on this Site and inform you of the change upon your next use of the Services. Please check back here from time to time to review any changes.
If you have any questions about our privacy practices, this Privacy Policy, our Products, or Services, please contact us at mona@troophy.zendesk.com or call +90 212 400 0655 or write to us at DYNAPPS BİLİŞİM HİZMETLERİ VE TİCARET LİMİTED ŞİRKETİ, Visnezade Mah. Suleyman Seba Cad. No:79 Ic Kapi No:1 Akaretler, Besiktas-Istanbul / Turkiye.